FAQ

What are your customer service hours?

Feel free to reach out anytime to us at customerservice@fwordsgear.com. We’ll get back to you asap, and always within 24 hours within business hours Monday - Friday 10am - 6pm ET (excluding holidays)

Email customerservice@fwordsgear.com for personal styling tips from Kendel. 

Your satisfaction means the world to us!

What is your privacy policy?

We respect your privacy. F.WORDS will never share your personal information or billing details. For more information, kindly read our Privacy Policy.

Shipping

How much is shipping?

We offer $9.95 ground shipping to the contiguous United States. You may select two day delivery for a $55.00 fee.  All two day orders must be received before noon EST and are not eligible for weekend delivery.

Who will deliver my order?

We ship via FedEx to provide you with the fastest and most reliable service available.

How can I expedite my order?

We offer two types of shipping, ground and two day. To expedite shipment, place your order before 12:00PM EST and select two day shipping at checkout. 

Do you ship internationally?

Yes!

To ship internationally, simply update your country during checkout. 

For more information, please see our International Shipping Terms & Conditions. 

How do I change my shipping address?

To change your shipping address before your order has been processed, please contact customerservice@fwordsgear.com. 

Custom / Bespoke Orders

Can I return or exchange a custom / bespoke item?

Custom / bespoke items are final sale and cannot be exchanged or returned.

How much does custom / bespoke cost?

We charge a flat rate of 20% to add custom / bespoke service.

When will I receive my monogrammed order?

Please allow four to six weeks for delivery. All custom / bespoke items ship separately from other ordered items. Contact us at customerservice@fwordsgear.com if you wish to expedite  your custom / bespoke order.